Privacy Policy

Last updated: 1 September 2026

SyTechnologies (Pty) Ltd (“SyTechnologies”, “we”, “us” or “our”) respects your privacy and is committed to protecting personal information in accordance with the Protection of Personal Information Act, 4 of 2013 (“POPIA”) and other applicable South African laws.

This Privacy Policy explains what personal information we may collect when you visit sytechnologies.co.za, contact us, request a quotation, enquire about our services, products, licensing or training, and how we use and protect that information.

1. Who We Are

SyTechnologies (Pty) Ltd is a South African industrial automation and systems integration company providing services including PLC programming, SCADA and HMI engineering, industrial communications, control-system migrations, commissioning, technical support, training, and automation hardware and software enquiries.

For privacy-related enquiries, you may contact us at:

Email: info@sytechnologies.co.za
Website: sytechnologies.co.za

Privacy enquiries may be directed to the SyTechnologies Information Officer through the contact details above.

2. Personal Information We Collect

Depending on how you interact with us, we may collect information such as your name, company or organisation, telephone number, email address, information included in a contact or quotation request, technical or project information you voluntarily provide, and correspondence exchanged with us.

When you visit our website, our web server and hosting infrastructure may also automatically process limited technical information such as your IP address, browser type, device information, referring page, pages visited, and date and time of access.

We only collect information that is reasonably necessary for the purpose for which it is required.

3. Contact Forms and Website Enquiries

When you submit an enquiry through our website contact form, the information you provide may be stored securely within the website administration system and forwarded to authorised SyTechnologies personnel by email.

This allows us to retain a record of enquiries even if an email delivery problem occurs.

Information submitted through the contact form will be used primarily to respond to your enquiry, prepare quotations, discuss technical requirements, arrange services or training, and maintain appropriate business records.

Please do not submit passwords, banking credentials, confidential access codes, or other highly sensitive information through the website contact form.

4. How We Use Personal Information

We may process personal information to communicate with customers, suppliers and prospective customers; respond to enquiries; prepare quotations and proposals; provide automation engineering, support and training services; process hardware, software and licensing enquiries; administer contractual relationships; maintain business and accounting records; protect our website and systems from misuse or security threats; comply with legal and regulatory requirements; and improve our website and services.

We will not use personal information for purposes that are incompatible with the purpose for which it was originally collected unless permitted by law or authorised by the data subject.

5. Lawful Processing

Where required by POPIA, personal information will be processed on an appropriate lawful basis, including where processing is necessary to perform or enter into a contract, comply with a legal obligation, protect a legitimate interest, pursue the legitimate interests of SyTechnologies or a third party, or where you have provided consent.

Where processing is based on consent, you may withdraw that consent, subject to applicable legal and contractual requirements.

6. Marketing Communications

SyTechnologies does not intend to send unsolicited bulk marketing communications.

Where we send promotional or informational communications, we will do so in accordance with applicable law and will provide an appropriate method for opting out where required.

Requests to stop receiving marketing communications may be sent to info@sytechnologies.co.za.

7. Sharing of Personal Information

We do not sell personal information.

We may disclose personal information only where reasonably necessary to trusted service providers supporting our website, hosting, email, IT infrastructure or business operations; professional advisers such as accountants, auditors or legal advisers; suppliers or technology partners where necessary to fulfil a legitimate customer request; or government authorities, regulators or law-enforcement agencies where disclosure is required by law.

Service providers are expected to process information only for legitimate purposes and to apply appropriate safeguards.

8. International Processing

Some technology, cloud, email, hosting or software service providers used by SyTechnologies may process or store information outside South Africa.

Where personal information is transferred outside South Africa, we will take reasonable steps to ensure that the transfer complies with POPIA and that appropriate protections are in place.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including providing services, responding to enquiries, maintaining contractual and business records, resolving disputes, and complying with legal, tax, accounting or regulatory requirements.

When personal information is no longer required and there is no lawful reason to retain it, it will be securely deleted, destroyed, anonymised or otherwise dealt with in accordance with applicable law.

10. Security

SyTechnologies takes reasonable technical and organisational measures to protect personal information against loss, misuse, unauthorised access, disclosure, alteration or destruction.

These measures may include controlled access to systems, password protection, secure hosting, HTTPS encryption, software updates, backups, access restrictions and other appropriate security controls.

No internet-based system can be guaranteed to be completely secure. If we become aware of a security compromise involving personal information, we will take appropriate remedial action and make notifications where required by POPIA.

11. Cookies

Our website may use cookies or similar technologies that are necessary for normal website functionality, security, administration and user experience.

Administrative WordPress functionality may also use cookies when authorised users sign in to manage the website.

If analytics, advertising or other non-essential tracking services are introduced in future, this Privacy Policy and, where required, the website’s consent mechanisms will be updated accordingly.

You can also control or delete cookies using your browser settings, although disabling essential cookies may affect some website functionality.

12. Third-Party Websites

Our website may contain links to manufacturers, software vendors, technology partners or other external websites.

SyTechnologies does not control the privacy practices of third-party websites. When you leave our website, the privacy policy and terms of the external website will apply.

13. Your Rights

Subject to POPIA and other applicable laws, you may request confirmation of whether we hold personal information about you; request access to your personal information; request correction or updating of inaccurate information; request deletion or destruction where legally permitted; object to certain processing; withdraw consent where processing relies on consent; request information about parties who have had access to your information where applicable; and lodge a complaint regarding the processing of your personal information.

We may need to verify your identity before responding to certain requests.

Some information may need to be retained despite a deletion request where retention is required by law, necessary for contractual obligations, or required for the establishment, exercise or defence of legal rights.

Requests may be sent to info@sytechnologies.co.za.

14. Children

Our website and industrial automation services are intended primarily for businesses, professionals, technicians and engineers and are not specifically directed at children.

We do not knowingly seek to collect personal information from children through the website.

15. Information Regulator

If you believe that SyTechnologies has not appropriately addressed a privacy concern, you have the right to lodge a complaint with the Information Regulator (South Africa).

The Information Regulator currently provides an online POPIA complaints service and lists general contact details including telephone 010 023 5200 and enquiries@inforegulator.org.za.

Information Regulator (South Africa)
Woodmead North Office Park
54 Maxwell Drive
Woodmead, Johannesburg
South Africa

The Regulator also provides online complaint submission through its eServices system.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our website, services, technologies, business practices or legal obligations.

The latest version will always be published on this page and identified by the “Last updated” date above.

17. Contact Us

Questions, requests or concerns regarding this Privacy Policy or the processing of your personal information may be directed to:

SyTechnologies (Pty) Ltd
Email: info@sytechnologies.co.za
Website: sytechnologies.co.za